Referral Process

We understand the complex nature of the health and social care sector and are passionate about delivering a responsive process that can adapt to the evolving requirements of our referring partners and consistently deliver the solutions that you need.

The 5 step process is robust and thorough, ensuring that our professional team are able to assess the individual and their personal needs, determine the appropriate pathway and identify a high-quality person-centred approach to deliver their support needs.

1. Referral2. Assessment3. Proposal4. Approval 5. Transition

  • Submitting a referral

     

    A referral can be submitted by;

    Our team will review the initial documentation and respond within 48hours to discuss the referral and request further information that may be required.

    On receipt of all necessary information, we will review suitability of the referral and provide a date for a face to face assessment within 48hours.

  • Face-to-face Assessment

     

    The face-to-face assessment will be carried out within five working days of receipt of all required information.

    The assessment will be carried out by one of our experienced Service Managers, supported by senior team member. The assessment will take place in the most convenient location for the individual, which may be their current residence or one of our services. The individuals support and health teams are invited to be present, as we aim to consider the perspectives of all involved with the individuals support.

    The team will assess the individual using a holistic approach, with an emphasis on understanding the individual beyond their condition. The assessment will look to further identify the individuals mental and physical health support needs, their current situation, potential risk to themselves and others, and explore their ambitions and willingness to engage with recovery.

    After the assessment our referrals team will evaluate the findings to determine compatibility and identify the most appropriate service in achieving the best outcome for the person.

  • Placement proposal

     

    Following the assessment our team will provide feedback within five working days to confirm whether the individual is suitable for placement at one of our services.

    Should the referral be accepted, we will provide a ‘Placement Proposal’ to the referring team which will outline key placement information including;

    • Summary of assessment
    • Support requirements identified and personalised recommendations
    • Cost breakdown
    • Key information on the transition and placement processes

    At this time, we also invite the individuals requiring support to visit the service for their potential placement to meet the service manager and their support teams.

    Should the referral be determined as unsuitable, we will provide an explanation of why we believe we are not the appropriate solution for their support needs at this time and provide recommendations for alternatives and identify improvements that may improve their suitability for placement in the future.

  • Placement and funding approval

     

    When a referral is accepted by St Martins the proposed placement and funding will need to be approved by the individuals care team, commissioning authority and agreed to by the potential resident.

    St Martins will provide support for our referring partners during this process and assist wherever needed, to ensure the approval process is efficient, timely and most importantly, that the individual receives the best outcome possible for their situation.

  • Transitioning into a St Martins service

     

    Once the placement and funding has been approved we continue to liase with the individuals care team and current accommodation provider to commence the individuals transition into our service.

    We may offer overnight stays and trial periods during this process to allow the individual to adjust to the change at a manageable pace and ensure a smooth and comfortable transition, depending on the individuals needs.

    After move-in our staff will undertake placement reviews at 6 weeks, 12 weeks and 6 months. This allows for reflection on the transition, to assess how the individual is settling into their new home and determine what adjustments may be needed.

    Make a Referral

Registered office

St Martin of Tours Housing Association Ltd

4 Wilton Villas, London,  N1 3DN

C&CB Societies Act 2014 Reg No. 22546R

HC Reg No. H3021

St Martins is a member of the National Housing Federation

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