St Martins strives to gather feedback from all stakeholders and use this to drive continuous improvements. Visitors to our services are asked to fill out a short questionnaire, the results of which are analysed. An annual action plan is then drawn up and disseminated to the relevant teams. We try to engage all service users in a similar process of feedback, reflection and critical analysis, so they can play a key role in driving improvements. We have disseminated the key findings of the 2017 Service User Survey conducted by ARP Research to both staff and service users. We are now working on the action plan we have devised from the results and will be reviewing our progress regularly.
Thank you to everyone who has given us constructive feedback. Your views, ideas and engagement help St Martins to steadily improve the services we provide.